Cancellation Policy

Advance booking of SUP is advisable, especially during school holidays. We require either payment in full or a minimum 20% deposit plus full credit card details to secure a booking. We accept Visa, MasterCard, cash, or travelers cheques.

Cancellation by client – We understand that travel plans can change and occasionally you may need to alter or cancel your reservation with us, provided that sufficient notice is given. Full details of our policy is set out below.

No-shows and Cancellation Fees

Cancellation of lesson tour within 48 hours will incur a 50% fee of the full price per person=$37.50

No refunds are made for cancellations within 24 hours – Note that in the event of a no-show, full payment is required.

For SUP rentals: Once your trip has commenced, there are no refunds for any reason, including bad weather. This includes any individuals or group that returns before their period of hire has finished.

Cancellation by Whitsunday Stand Up Paddle-As follows!

Whitsunday Stand Up Paddle reserves the right to delay, postpone, substitute, or cancel a trip as a matter of safety for our guests and guides. We will make the final call whether to cancel for safety reasons on site at the time the event is scheduled to begin. If we must cancel for any reason, we are happy to reschedule where possible or we give you a full refund less the booking fees payable to your booking agent, please check their polices at time of booking.

Note:

1 Whitsunday SUP reserves the right to cancel a client’s lesson, tour, or hire in the event of non-compliance with the terms and conditions set out above. In this situation, there is no refund!